Customer Experience Analysis
This is far more than simple mystery shopping! You've probably had first-hand experience of mystery shoppers and some see it as a quick exercise to get a free meal, a drink or payment and not give sufficient in-depth feedback you can act upon. Our approach is the whole experience a customer would receive right from stepping inside to leaving your business.
For example, if you're a restaurant we'll look at the whole customer experience from out and inside the venue, service and standards and staff/customer interaction. But, we'll also look at areas of opportunity, growth, proof-read menus and spend some quality time there and getting a feel for the place. The same goes if you're a pub, bar, cafe or any type of establishment where the public can go.
If you're a hotel we'll do exactly the same and spend a few hours there. To make sure we get the full picture we'll even stay overnight if necessary.
The quality of the feedback we give you will be a reflection of our business and that's why we take real ownership in everything we do.