Our training courses are certainly not about learning a theory or a model you'll never put into practice. We will always ensure that our training links back into the workplace so there's a change in the way your managers do things.
Here you'll find a list of what we currently offer. If you feel that you need something tailored more to your individual needs just let us know.
This gives more than just the basic dos and don'ts of interviewing; it delves into getting more from candidates on their behavioural qualities and personality to ensure you get the right fit. Candidates will also undertake two interviews to put the skills into practise.
The First 90 Days
A short course for newly appointed managers to guide and equip them with strategies for a successful transition into their new job.
Once you've recruited the right staff, how do you keep them motivated to try harder, achieve more and keep engaged? Conducting regular appraisals is a proven way of doing this. This course covers all aspects of appraisals and how to avoid the most common pitfalls that would lead to de-motivation.
Coaching for Managers
There are times when you need to move from a tell approach to a more coaching approach to help maximise staff potential, improve performance and get others to think for themselves. Here you'll learn how to coach managers and staff effectively for improved performance.
Giving & Receiving Feedback
This covers how to give proper constructive feedback to staff and in turn how to handle feedback given to you from others without going into defensive mode.
What's the impact you have on others in your workplace? Do you feel as though you sometimes portray a negative impression of yourself? This course helps participants' become more aware of the impact they have on others and their team.
We all know customers are absolutely integral to the survival to our business but are we really truly customer focused? Are we giving fantastic service and hospitality? Here we look at how to develop these areas so it becomes cultural.
As a manager there are times when we can't help saying yes to things or with our need to be liked we try and please everyone. Here we look at tackling those areas and measure your own assertiveness and build on developing it.
Here we focus on various areas from time-management to focusing the team and yourself on organisational goals resulting in an improvement in your productivity.
This course can be used before or after appointment. We look at the skills required to help participants into managing a team for the first time. It also looks at the different personalities of the people in it and how we can adapt our own style to best effect. It's also good as a refresher course for exiting managers.
Building and Leading a High-Performing Team
In the hospitality/leisure/retail industries traditionally staff turnover is high and this impacts on team dynamics. This course looks at building the right team and ensuring they get to become a highly productive team as soon as possible.
Both team courses can be used as standalone courses or used together. Engaged Teams looks at once we've got the right team in place, how do we increase their workplace engagement and therefore increase their productivity and retention.
Managing Staff Performance
Here we look at dealing with both sides of staff performance: good and poor. We look at tackling the issues that these two areas bring and deal with them effectively and use it as a motivation tool.
Basic Leadership Skills
The course is to enable participants to develop a greater understanding of the difference between management and leadership and learn the fundamentals of leadership and apply it.
An excellent course for both new and existing managers wanting a refresher. It covers the principles of effective delegation in developing staff and junior managers for further responsibilities. You'll discover where your natural style of management is in relation to delegation and how to achieve a balance of these styles.
Change and Innovation
Our sector is one of constant change - if we don't, the competition will and we'll be left behind. However, staff can become resistant to change. Here we develop strategies to overcome resistance from your team when implementing change.
This is to provide delegates with a better understanding of disciplinary and grievance procedures; how to correctly carry this out should the situation arise and general employment law that is affecting your business.
Looks at why we sometimes put off or delay things leading to increased stress through our own disorganisation. The course will help delegates organise their own time effectively and establish which tasks take priority and learn when to say no.
While the overwhelming majority of customers are out to enjoy themselves and have a nice time, some can overstep the mark. This course is aimed at all people who come into contact with the public from bars, restaurants and retailers. It shows how to resolve a conflict verbally but then shows you practical techniques that you'll practice on the day if a customer decides to turn violent.
Communicating with Impact (2-days)
This 2-day course covers a wide range of communication areas to help build stronger relationships within work. It also covers the impact you have on others you work with.
1-2-1 Training/Train-the-Trainer (2-days)
This course is in two-parts: theory and then putting that straight into practice. If you have staff or managers whose job has a practical element in producing something from a cocktail to a coffee to making a pizza, this course is aimed at those people. It delves deep into how different people learn in different ways and how we cover these aspects when training someone back at work on something practical.
Presentations Skills (2-days)
This 2-day course is very practical based and is for those that undertake presentations to their team or other managers. A presentation doesn't just have to be a formal PowerPoint scenario - it could also be a manager just talking to all their team at the start of a shift. We show you the skills in how to present with confidence.
Common Approach to Planning (2-days)
If we use a common structured approach to projects across our business then all your staff and management team will know their roles and what's required on up and coming events. It could be the lead up to Christmas, student return, planning for a great Valentine's night, a sales promotion or some other big event. Being clear and concise and ensuring everyone knows their part will ensure a greater success. If we use the same system across the business then it's easier to share ideas and time-frames as we all stick to the same structure.